Support Squad
www.supportsquad.com
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Anonymous
Singapore, Singapore
Their terms are not clear - they will ask for more money!!!!
Once my contest was up and running they told me I needed to pay more money. I either paid more money or my contest would be suspended. HORRIBLE EXPERIENCE! I've used similar sites in the past and had no trouble. I should have stuck to the sites I trusted. STAY AWAY from these scammers! Plus I have also read that once they have your credit card you will get other charges from them. Keep an eye on your statements for a few months after you have death with them. You never know what tricks they may have up their sleeves.... Sincerely, A very upset customer who wants to stop other people from making the same mistake!
Reason of review:
Pricing issue
Anonymous
Madison, Wisconsin
They tried but I outsmarted them...
I got a call from these yahoo's and they stated that my PC was infected with a virus and that it was sending them data. I've been in IT for 15+ years so I immediately knew this was bunk. However I wanted to see what they were up to so I played dumb. First they had me go to the Event Viewer to see how "Red X's" I have. I had 95 and they were flabbergasted! Next they wanted to remote into my PC so they could scan it. I quickly fired up a virtual machine. It's a Windows 7 machine with all the patches and no 3rd party software installed. First they went into Task Manager and looked at the performance. He stated that the CPU should be running 80-90% and the 7% it was running was a result of being hacked. Then they looked at the memory and said the utilization was too low and that caused internet slowness. Both of those statements are totally false. Next we looked at the services running on my machine. Some of them were stopped (which some should be). He told me that they should all be running and the hacker had stopped them. Again, totally false. Next he copied a file to my PC so he scan my PC and see how infected it really is. He ran a file which I noticed was a vb script. It stated I was infected with a virus and had been hacked by someone in NY. Finally he stated that my software warranty had expired and that I could simply renew it through their company. That's when I called him out. I told him he was actually in a VM (which he didn't understand) and that I was an IT Pro and I told him that he lied to me on each thing he pointed out. He stated he did nothing illegal. I told him that they are deceiving people and are unethical. He kept back-pedaling stating he was doing nothing illegal even though I never mention legalities. I asked to talk to the CEO, but he was busy and would have to call me back. Yeah right. I took a look at the vb script he copied to my PC and all it does is open a command prompt and echo that I've been hacked. They can't even write a script to make it look like it was scanning something. Pathetic. If you're going to scam people, put a little more effort in to it.
1 comment
Loveta Jfb
Bellevue, Washington
I was contacted on my CELL PHONE by PC Support Squad
I was contacted on my cell phone by a representative of PC Support Squad who told me three times that it was not a sales call had me doing things to my computer only to find IT WAS A SALES CALL. I was very busy and did not have time for the nonsense. I specifically asked her if this would cost any money and she said NO and went on to tell me she was calling from Windows and a microsoft. I am sure microsoft will love to hear how they are misrepresenting their name. I will be contacting an attorney regarding this!
6 comments
Dan S Smo
This is a scam and it has nothing to do with Microsoft.
There are videos on the internet that have people pranking these scam artists.
Anonymous
Houston, Texas
Fraud charge
I have been charged for something that I have no idea what it is for. I'm disputing the charge from TEC*SUPPORT or TEC SUPPORTSQUAD. It is a monthly charge for $9.99. I never received any correspondence just a charge. There is a phone number associated with this 888-225-****, FL 33309. What I noticed is that the same charge shows up every month. However it comes under different name variations with the word support in the charge. Sometimes with an "*" in the name. It would appear they are attempting to avoid detection. Try and call the number and you get a busy signal. I reported it as Fraud to the bank and am getting a new card.
Loss:
$201
Anonymous
Fremont, California
THE REAL SUPPORT SQUAD WAS REAL ,BUT NOT NOW
I had " support squad", they were good ,but these guys suck, and they sold out to " my tech help" well i can say in all honesty ."my tech help" suck big i canceled as soon as i talked to 3 techs.there a joke, sound like "tweekers "of the drug world .no t a bit helpful as the old " support squad" was.too bad they sold out to idiots. "My tech help"s a fraud.....if any company gives you 4 days free and is bad ,you know paying them wont be better...Stay away from "my tech help" I hope you dont go for the hype.
Anonymous
New Orleans, Louisiana
Charges for Nothing
I was given a number to call by Best Buy who said I had a virus on my Toshiba laptop. When I called the number (thinking I had Toshiba), the person told me they could fix my laptop for $79.99. Then they transferred me to another person who said it would be another $89. He removed my Norton Antivirus and put on some other virus protection. Now I look at my AMEX bill, and I have a charge for $119.99 PLUS $89.99. These guys did NOTHING to fix my computer. Needless to say, I have disputed the AMEX charge.
Loss:
$200
JeepFreak M
Morristown, New Jersey
Support Squad - complete fraud! BEWARE!!
I called Saveology to sign up for Dish Network based on a promotion that was advertised in a mailer. Upon calling, several things are clarified that are extremely misleading ("No setup fees and no installation fees!" Oh, but there's a $50 processing fee! But we forgot to put that on the ad!). They force you to sign up for a "free trial" of some service called "Support Squad" - supposedly a tech support service. I aggressively tried to decline the "free trial", but was told that I needed to cancel it after it was processed instead. Whatever. The call goes on and more shady practices are uncovered and I tell the guy on the phone I changed my mind; I don't want to sign any kind of contract with a company that's this crooked. He convinces me to let the tech come by the next day and I can read the contract, if I still don't want to sign it, all charges will be reversed and I won't be penalised at all... fine. I finish the call and hang up. An hour later, I'm still thinking about it, and still mad, so I call Saveology back and cancel. I check the next day, and the $57 or whatever has been credited back to my account. Fast forward three months - I notice a charge on my credit card that I don't recognise - "Support Squad - $9.99 - 888-2**-**68". I search my email for "support squad" and see the initial email from Saveology. So, I call the phone number and explain that the service was cancelled, I never wanted it in the first place, I don't have Dish Network, and I never got any bills, receipts, confirmations or even account info from "Support Squad" to even be able to use their services. They say that they can only reverse 1 month's worth of charges. They say that they can't reverse anything more than that because I purchased the service through a 3rd party reseller (Saveology), but the CSR also says that Saveology couldn't reverse the charges either. After arguing with them for about 20 minutes, she offers to pull the recording of the initial call - if I didn't authorise the charges, then she could reverse them. Well, the problem is, even IF I authorised the charges, I called back an hour later and cancelled! "Well, sir, they wouldn't be able to cancel the charges then because they're only a 3rd party reseller." "Whatever, pull the call. While I'm waiting the 3 weeks it takes to do that, I'll call them, and maybe I'll call my credit card company and report the charges as fraudulent." I hang up. Next, I call Saveology and start at the beginning of the story. They say they can't reverse the changes because they're only a 3rd party reseller. Me:"Whatever. You guys are the ones that sold me the service. You guys are the ones that cancelled the Dish Network service. You guys are the ones that should have told me how to cancel the Support Squad service. Now, let me talk to your manager and voice my complaint before I call my credit card company and dispute the charge with them." So, that CSR tells me that I should have called and cancelled the first time I was charged the $10 (a month after this was supposed to be CANCELLED), after all, "that's why they provide their phone number on the credit card charge." So, apparently, that's it, when you sign up for this "totally legitimate tech support company", they don't send you any emails, no snail mail, no account information, no introduction, no list of services, no welcome letter... nothing. They just bill you, and if you have any questions, you're expected to get the phone number from that line of your credit card statement. That's not shady at all! Soooo... the CSR gets her manager and they decide to "make an exception and refund all the charges". Me: "Wait... I thought Saveology was just a 3rd party reseller and they couldn't refund the charges?!?!" Saveology: "Sir, I said that we are a reseller for Dish Network, and I couldn't refund any charges from them." Me: "Who said anything about charges from Dish Network? I didn't ask you ANYTHING about Dish Network! This is the first time anybody mentioned Dish Network during this call! So, you are affiliated with Support Squad then?" Saveology: "Yes, sir, that's what I said..." Me: "Whatever. You should hurry up and process my refund before I lose it." Saveology: "You should see the refund on you credit card statement within 14 business days" What a friggin' scam!! Beware of Saveology and Support Squad! If these people get a hold of your credit card number, make sure you check your statements! And keep checking your statements!!
70 comments
Guest-598351
Support Squad aka my tech whatever - they are ghosting apple and selling apple support packages that are fraudulent. when they can't handle the request to speak with an apple supervisor they transfer to a valid apple number ---BEWARE BEWARE BEWARE
kelli r Hmx
Bellevue, Washington
CHARGED ME FOR 7MONTHS SERVICE I NEVER AUTHORIZED
I COULD GO ON FOREVER I HAVE THE SAME STORY AS EVERYONE ELSE THAT GOT SCEWED OVER BY "SUPPORT SQUAD". WE ARE ON A VERY LIMITED INCOME. WE GOT FLYER STATING FREE INSTALL ECT ECT. ONCE I SET UP APPT I WAS TOLD I HAD TO PAY 5O BUCKS NOW AND SOME $37 WHEN THEY SHOWED UP! THEY SAID SERVICE WASNT OPTIONAL THE FIRST MONTH BUT YOU COULD CALL JUST BEFORE THE 30 DAY WAS UP TO CANCEL AND NOT GET CHARGED A THING! WELL WITHIN 7 DAYS THEY PUT A HOLD ON MY INTERNET STATING I HAD TO PAY 34.95 NOW TO CONTINUE. I DIDNT UNDESTAND BUT THOUGHTI REALLY NEED THIS INTERNET NOW TO FIND A JOB AND ITS ONLY $35 RIGHT NOW AND IT WILL ALL BE STRAIGHTENED OUT NEXT MONTH. WHAT A JOKE! ONLY IM NOT LAUGHING. SO 3 WEEKS LATER THEY PUT ANOTHER HOLD ON MY ACCOUNT. THE INTERNET NERVICE NEVER DID WORK CORRECTLY AND TOOK FOREVER TO GET ONLINE WHEN IT DID WORK! SO IM PISSED AND SAID THATS IT CALLED &TOLD THEM TO CANCEL PERMANTLY NOW! THEY DID BUT GUESS WHAT IM STILL NOT ONLY GETTING BILLED FOR INTERNET I HAD FOR 3 WKS AND THIS WAS IN FEB. BUT I ALSO CALLED SUPPORT SQUAD & TOLD THEM THE SAME . THIS WOMAN WANTED TO ARGUE WITH ME OVER AND OVER STAING SHE COULDNT DO THIS OR THAT. I HAD TO CALL THIS PERSON OR THAT PERSON, LET ME TRANSFER YOU AGAIN AND AGAIN SO I GET TO TELL THIS STORY 15 TIMES!!! SOOOO HERE IT IS COMING UP ON JULY AND I VE BEEN CHARGED 9.99 FOR 5 ALMOST 6 MONTHS FOR SOMETHING I NEVER EVER HAD! NOW I GET IT 'SUPPORT SQUAD " MEANS I SUPPORT YOU AND ALL YOUR EXECUTIVES LIFESTYLES. THIS IS UNBELIEVABLE. WHEN I PULLED UP THEIR NAME I COULDNT BELIEVE ALL THE COMPLAINTS SAYING THE SAME THING! IM SURE I WONT GET ANY OF MY MONEY BACK WHICH REALLY SUCKS CAUSE IM LIVING ON $420.00 A MONTH. NICE
Loss:
$100
3 comments
Guest-554654
I've never heard of this company before and they're also charging me 9.99 a month. guess it's time for a new debit card.
Replying to
Lashana Bjf
Ridgewood, New York
Support squad/saveology scam artist
I have been getting a 9.99 charge on my bank account for some time now,so I further checked into it it was support squad. When I called inquiring who/what service they offered I was greeted by a rude sales rep, I promptly requested that my service is cancelled and a complete refund. The rep explains to me that I have been billed for 11 months, however she can only refund me 3 months. I told her that this was unacceptable and to please get a manager on the phone, and after a hour wait the manager Maria C was on the phone repeating the same written script to me. I then lost my cellphone connection so I promptly called back the number from which she called me from only to be greeted by someone who sounded like a janitor in a bathroom closet with no knowledge of who Maria C was. After 10 minutes of being bounced around I finally got her back on the phone, and she was nastier than the original rep. I explained to her that I was told that the 9.99 was going to be a one time transaction, she began to berate me as if I was in the wrong. She then tells me it would take up to 30 days to review the call, and if they find that I was wronged then they would refund me 30 days after that. I told her that this an unusual procedure seeing that in my line of business we can replay a phone call with a minute, and refund in 24 hours. She then said I can get 5 months back, so to avoid further phone calls with these type of people I agreed. She then tells me that I can get 2 months back with 24 hours, and a check for the rest in 4 to 6 weeks. Guess what people? 48 hours later and all that has been refunded is 9.99. TOTAL SCAM/FRAUD. And to those of you that said its cheaper to pay 9.99 a month, than pay 300 for a lose cellphone etc. That is the furthest thing from the truth you can get a one year replacement warranty from a legitimate source for only 29.99 a year, trust me a can send you a list.
Loss:
$110
9 comments
Guest-732681
Wow!! I have been reading all the comments about Support Squad and decided NOT to call and sign up. My son had recommended them a couple of years ago and I really need some help, but will ask a tech type neighbor now.
TheBomb.com S
Newark, New Jersey
You can't believe everything you read.
After unexpectedly being billed $9.95, I immediately googled SSQ*SUPPORTSQUAD 888-225**** to find out if they were reputable found nothing but complaints. Needless to say, when I called them, I was blown away by the respect, information, options and solutions provided. It was explained that "Typically, you can only get this membership fee charged through your provider"s coverage plan (i.e., Sprint, Comcast, Dish and/or Direct TV)". My provider never explained this to me and as a result, I thought I was experiencing a scam. The Tech further explained that if I lost my cell, SSQ would reimburse me the $100 "provider-based" fee, to replace the phone. Also the SSQ tech cancelled my membership and informed me that should I wish to return, I could opt to select a alternative $40.00-a-year plan, instead of being billed at $9.99 for 12 months totaling $119.88. Now that's what I call excellent quality service. This experience has been an exciting evolution in my thinking. This wasn't a case of alleged fraud, but a case of poor communication.
2 comments
Guest-403514
I can only speak from my experience regarding fees charged by Support Squad. As promised, the $9.95 was promptly refunded the next day.
I don't understand the plethora of complaints against this firm. What I can confirm is that they honored their promise to return my money.
Marty Ogw
Tucson, Arizona
BEWARE: Support Squad SCAM Check your statements for fraudulent charges!
Support Squad charged my credit card $9.99 for 6 months. I had no idea. I rarely check my statements. I will from now on. Anyhow, that's how I found about the fraudulent charges. Support Squad claims that they are dealing with our internet service providers. I called Comcast and they said I should report Support Squad because the they had never heard of them. I decided to report them to the Better Business Bureau and we went back and fourth. Support Squad credited my account for only $9.99 and the Better Business Bureau asked me if I was satisfied with that and I said No Way, that I wanted all my money back. I told the Better Business Bureau to check Support Squad online for other people complaints on fraudulent charges because I am not the only one being scammed. I suppose Better Business Bureau did and fought for me because I just received a check for $39.96 from Support Squad. So, they still owe me $9.99. Everyone out there going through this should report Support Squad to the Better Business Bureau. It is worth it. We need to fight back. Please don't let these jerks keep our hard earned money. Thanks all!
9 comments
Guest-406071
Thank you for reporting. I will report. I just happend to see this charge on my account and now trying to figure out who and what it is.
hpilotracer
Houston, Texas
Support Squad and Time Warner Cable = Fraud
Well I am sure as you can see on here how many people they have done this to. They have been charging me for 6 months and I never signed up with them. It started when I signed up with Time Warner Cable. My I tried to cancell and get a full refund and they would not give it to me. At this point I became very angry and told them I knew they were a fraudulent company and about all of the reviews I have read online. She told me I can't believe everything I read online. Then I told her how my brother is an attorney and he said what they were doing is not legal. At this point she spoke with her manager and a full refund was given. I also reported them to the Better Business Bureau. Anyone that has any trouble report them and get them shut down. It is not fair for them to steal from people!
1 comment
Guest-403112
WHOOPED DOO!
Anonymous
Conyers, Georgia
Sq support squad illegally took funds from my checking account
I don't know what this company claims to be but I never subscribed for any service authorizing them to take $9.99 a month out of my checking account. I can't imagine how they got authorizationfrom the bank to withdraw these funds without my consent. This is clearly another form of identity theft and one I'm sure will be frowned upon by the Federal Government. Not only am I contacting my bank, but the authorities will be notified as well. I hate thieves and will be dealing with this (so called) organization immediately. Now I am left to wonder where they got my account number from.
Loss:
$19
3 comments
Guest-678567
Noticed a charge of $9.99 coming out of my account from my debit card. The name was Tec Support, which I did not give authorization to take from my account.
I called the company 1-88*-***-**** and told them they were committing fraud by withdrawing money from my account without my consent. They owed me for 3 months...I must say they were quick about being sorry for the mishap and said they would give me a full refund...waiting to see how fast that happens...
Anonymous
Concord, New Hampshire
Support squad
This is big scam that works with other party's to rip you off so stay clear off them my cable company Time warner cable talks you into getting this service before you get your cable. And if you decide not to get bye the end of your call and they tell you that they will cancel every thing but they don't I have been paying for this service for 9 moths just caught on to it bye my bank statement and called to cancel it my self no refund would be given I just think if they are going to work with other company's they should work hand and hand if they tell you they will cancel it they should and not have you keep paying I will never again go with cable and this company should not be ripping off the public in this economy
Loss:
$100
tony r Zur
Cincinnati, Ohio
SSQ.supportsquad.stealfromyou.com
i called supportsquad after seeing an uathorized charge on my bill. after speaking with a csr and informing her of their error she tried to get me to keep this service that i did not sign up for or authorize...seriously? the csr then went cancel my account and inform me that i would to wait 7-10 days for my credit back..WHAT? it took them less than five min to remove the funds but they want me to wait up to 10 days to get it back. at this point i requested to speak to a supervisor i was told to give her my id# and they would call me back...now im pissed. i asked how could i have an id#for a service i never knew i had? i informed the csr i was willing to wait for a supervisor to call me back,for all i know it could take them 7-10 days. the csr put me on hold and came back with a supervisor.. Javoni14493. mr.javoni admitted his company removed the funds from my acct w/o my approval and i had no choice but to over a week for my refund. i informed javoni that i could the timeframe for a actual customer who willing signed for thier service but that was not my case and for something this serious they should refund immediatley. javoni began to get defensive stating that NO companys refunds money quicker than 7-10 days...not true i work for a retailer who refund in as little as 24hours. javoni went on to quote how many fortune 500 companies he has worked for and how i just couldnt understand that there was a problem since they cancelled the service...not true again javoni, your company pretty stuck your hand in my pocket w/o my permission thats theft in the least and the that i caught you and you want to give me my money back dosent make it right. if someone steals from you and you catch does that mean they should be punished? supportsquad are theives who steal your money then tries to talk you into their service after the fact. i also forgot to mention javion refused to put me touch with their customer complaint dept and when i asked for the corp number he refused to give me that also opting to give a web address to their sales site...wtf????
Loss:
$9
5 comments
Guest-403117
LMAOOOO
Loren Uzx
Atlanta, Georgia
Fml
I called this place and spoke with sean. They have been charging us for four months and my husband has called twice before. We were lied to by Cox Cable and then they aparently signed us up for this ***. So sean told me that they have no notes that my husband called and that they can cancel this for me but only give me a one month. I wanted to ask for a sup. but decided that it wasnt worth my time. I deal all day with angry customers and didnt want to argue any further. So i took the one month and told him to have a good day.
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Good job, those guys are bad news. I had a friend who I thought was tech savvy get hoodwinked by these types. I give him *** about it all the time.